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Store Design

  • Responsive design themes
  • Multi-level category fly-out menus
  • Works in all popular web browsers
  • Web-based control panel

Help & Support

  • Support professionals available 24/7 via phone, live chat and email
  • Support on Twitter and Facebook during normal business hours

Hosting & Security

  • Level 1 certified PCI compliant
  • Enterprise-grade network architecture
  • Over 1,000 Gbps of connectivity
  • Shared SSL certificate
  • The ability to buy your own SSL certificate

Images & Photos

  • Upload as many photos as you want (up to plan limits)
  • Add photos from your computer or a website
  • Automatically generated image listing for product pages
  • Photo thumbnails on product pages
  • Thumbnail photos created automatically

Orders & Checkout

  • Abandoned Cart Saver (Plus plans and above)
  • Single page checkout
  • Support for pre-orders
  • Minimum and maximum product quantities
  • Basic shipping quote estimates
  • Guest checkout option
  • Refunds and store credits
  • Delivery/event dates
  • Order tracking links sent automatically via email
  • Order confirmation emails
  • Order shipments

Product Options & Bundling

  • Products options: sizes, colors, configurations, etc.
  • Unlimited options for each product
  • Option field types: checkbox, date picker, file upload, text field, multiline text field, number field, product list, color swatch, texture swatch, and rectangle
  • Rules to adjust price, weight, photo and stock, eg charging extra for larger sizes
  • Unique SKUs for each product option
  • Unique images for each product option
  • Stock on hand for each product option
  • Low stock level for each option
  • Configurable display order for product options

Tax Rates & Settings

  • The most flexible tax system available
  • Automated sales tax setup for US states
  • State-based tax zones
  • Country-based tax zones
  • Flat tax option
  • Support for selling locally, nationally or internationally

Configurable Fields

  • Collect additional product info
  • Text, file and checkbox field types
  • Dropdown field types
  • Fields display on product page or invoice
  • Upload file formats can be restricted
  • Fields shown with order for processing
  • Unlimited number of fields supported
  • Required fields

CMS

  • Full content management system functionality
  • 100% browser based
  • Webpage publishing
  • Easy-to-use WYSIWYG editor
  • Contact forms (responses sent via email)
  • News items
  • Built-in blog

Import/Export Options

  • Bulk export/re-import for thousands of items
  • Imported products review for quality control
  • Easy importation of existing products
  • Two-way sync with Intuit QuickBooks through Webgility eCC
  • Extremely flexible import system
  • Product export to CSV/XML
  • Order export to Shipworks
  • Export to MYOB, Peachtree
  • One-way sync with StoneEdge

SEO

  • Custom product, product and web page URLs
  • Automatic 301 redirects
  • Per-page optimization (title, meta, etc.)
  • Page title and meta details
  • Automatically generated HTML sitemap
  • XML sitemap for Google Webmaster Tools
  • SEO-friendly title tags, product links, category links, brand links, search links, page links and news links
  • SEO-friendly link toggling for major pages
  • Tableless store designs
  • Custom product image alt text
  • New search engine optimization added regularly

Delivery/Event Dates

  • Date-based events support for selling tickets to concerts, conferences, etc.
  • Delivery dates support for selling flowers, baked goods, etc.
  • Orders filterable by delivery/event date
  • Delivery confirmation of purchase via email
  • Date selection required or optional

Products & Merchandising

  • Support for selling physical products, digital goods, and services
  • Product options (size, color, etc.)
  • Minimum and maximum product quantities
  • Custom fields (i.e., text to print on a t-shirt)
  • Bin picking number per product/SKU which appears on packing slip
  • Bulk discount quantity pricing
  • Gift wrapping options
  • "Catalog only" mode
  • "Call for pricing" option
  • Support for brands/manufacturers
  • Unlimited categories
  • Embed videos in product descriptions
  • Per-product YouTube video gallery
  • Per-product gift wrapping
  • Live shipping quotes
  • Product reviews & comments
  • Built-in spam prevention for product reviews
  • Disqus comment/reviews integration

In-Store Merchandising

  • Full product catalog
  • Online checkout system
  • "Call for pricing" option
  • One click add to cart
  • Product comparisons
  • Order status updates
  • Live order tracking
  • Public wish lists
  • Related products

Analytics

  • 20+ performance reports
  • Daily conversion rate
  • Top 20 customers
  • Bestselling products
  • Storage reports
  • Transfer reports
  • Sales tax report by date
  • Popular products
  • Inventory report
  • Customers by date
  • Revenue per customer
  • Search keywords with results
  • Search keywords without results

Customers & Groups

  • Customer group discounts
  • Default group for new customers
  • Support for moving customers between groups
  • Category level discounts
  • Storewide group discounts
  • Unlimited customer groups
  • CSV import of customers

Inventory Management

  • Out-of-stock settings for products and options
  • Low stock notifications via email

Returns System (RMA)

  • Complete returns system
  • Refund, swap or store credit
  • Customizable return reasons
  • Supports return of specific items from an order
  • Email notification for new returns

Marketing & Promotions

  • Free shipping coupon codes
  • eBay integration for selling/auctioning products
  • Trackable coupon codes
  • Integration with popular shopping comparison sites
  • Integration with MailChimp
  • Google Trusted Stores automation for improved conversion
  • Coupon expiry date
  • Coupon limited uses
  • Google Analytics integration
  • Gift certificates
  • Promotions: buy one get one free, free shipping over $x, $x off orders over $y, etc.
  • "Customers who viewed this product also viewed" panel
  • Google AdWords export
  • Yahoo Search Marketing export
  • Popular products list
  • New products list
  • Top sellers list

Email Marketing

  • Integration with iContact
  • Integration with MailChimp
  • Integration with Constant Contact
  • CSV newsletter subscriber export
  • CSV customer export

Social Media Marketing

  • Facebook storefront via SocialShop 2
  • Facebook "Like" buttons on product pages
  • Support for Pinterest Rich Pins
  • IntenseDebate comment/reviews integration and sharing on Facebook/Twitter
  • Disqus comment/reviews integration and sharing on Facebook/Twitter
  • AddThis button for sharing to popular social media sites
  • Standard or theme-specific social media icons

Shopping Comparison Engines

  • Built-in integration with popular shopping comparison sites
  • Product export to PriceGrabber
  • Product export to Shopping.com
  • Product export to Google Shopping

Mobile Commerce

  • Mobile selling on all popular devices
  • iPad-native shopping experience
  • iPhone-optimized mobile experience
  • Android-optimized mobile experience
  • Palm Pre-optimized mobile experience
  • Blackberry-optimized mobile experience
  • Support for PayPal Express Mobile

Sell on eBay

  • Manage eBay product listings from Bigcommerce
  • Fast and easy listing to eBay
  • Custom shipping and taxes for eBay listings
  • Custom price variances for eBay listings
  • Live listings viewable from Bigcommerce
  • Automatic order creation in Bigcommerce when auction is won or BIN is purchased
  • Fulfillment of eBay orders directly from Bigcommerce
  • No limit on number of eBay listings

Payments & Shipping

  • Accept credit cards online
  • Support for 60+ payment gateways, including PayPal
  • Support for secure checkout
  • Print USPS postage labels in the control panel
  • UPS, USPS and FedEx address label printing via Shipworks integration
  • Support for "offline" payments like COD, pay in store, pay by check, etc.
  • Location auto-detection for currency
  • Real-time shipping quotes for UPS, USPS, FedEx, Aus Post, etc.
  • Customizable shipping rates
  • Shipping methods limitable by country, state, zip code
  • Various free shipping options

Multi-Currency Support

  • Robust multi-currency support
  • Live, automatically updated exchange rates
  • Automatic visitor currency detection
  • Custom exchange rates if required
  • Default currency
  • Per-currency symbol, decimal places, etc.

Dropshipping & Warehouse

  • Dropshipping through Ordoro integration
  • Warehousing & inventory by Shipwire
  • Suppliers invoice emails
  • CSV order export

In-Store Search

  • Search suggest
  • "Did you mean?" suggestions
  • Related searches list
  • Filtering by price, free shipping
  • Shopping by brand, price

Miscellaneous

  • Minimum password strength indicator

 

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