Running into website / technology issues when you’re operating a business is a huge distraction. It’s just a part of operating a business and whether you like it or not, it’s going to happen to you at some point.
Our support is extremely simple, just submit your request using the simple form below. If this is an emergency (ie: site down), call us directly at 478-922-8979.
There is no charge for support for any client that has any marketing, maintenance or monitoring plan.
Administrative support is provided 24/7 directly by our support team at 480-624-2500 for clients without any of the above mentioned plans. You will need your customer number and password.
If we do not have a major credit card on file, there will be a minimum $15 deposit before any support work is completed. Marketing, maintenance and monitoring accounts are the exception.
If You Are Using Your Web Browser For Mail
The Screen Below Is What You Should See
Normal completion time is within 24 hours or less.
The basic difference is our IMAP accounts have unlimited storage and can sync between all of your devices. All message, folders, etc. on one device, automatically appear on all of your devices. A POP3 has a predetermined amount of storage and cannot be synced.
Incoming mail server (IMAP) - imap.secureserver.net
Outgoing mail server (SMTP) - smtpout.secureserver.net
Sign into your gmail account at https://mail.google.com/
You can set up and use Workspace Email on your Apple mobile devices, including iPhone or iPad.
Before you start, you need to know your POP or IMAP Email Server Settings and ports. To find them, go to the Email Setup Center and write down the information that displays under Email Server Settings, including both the incoming and outgoing server settings.
Note: Not sure of your account type? See POP or IMAP: How do I know what type of account I have?
Note: Even though iOS labels the Outgoing Mail Server fields as Optional, you must enter them for your email to work correctly.
Note: As a courtesy, we provide information about how to use certain third-party products, but we don't endorse or directly support third-party products, and we're not responsible for the functions or reliability of such products. Third-party marks and logos are registered trademarks of their respective owners. All rights reserved.
Once Received, We Automatically Troubleshoot and Remove