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Regular Website Support

Running into website / technology issues when you’re operating a business is a huge distraction. It’s just a part of operating a business and whether you like it or not, it’s going to happen to you at some point.

Our support is extremely simple, just submit your request using the simple form below. If this is an emergency (ie: site down), call us directly at 478-922-8979.

Effective Jan 3, 2019

There is no charge for support for any client that has any marketing, maintenance or monitoring plan.

Administrative support is provided 24/7 directly by our support team at 480-624-2500 for clients without any of the above mentioned plans. You will need your customer number and password.

Administrative Support Includes:

  1. Email settings
  2. Domain registration and renewal
  3. Any additional product or service inside of your cpanel/control account located when your domain is registered at https://www.affordabledomains.ws

Payment and Billing Update

If we do not have a major credit card on file, there will be a minimum $15 deposit before any support work is completed. Marketing, maintenance and monitoring accounts are the exception.

Accessing Your Webmail

If You Are Using Your Web Browser For Mail
The Screen Below Is What You Should See

Login To Your Webmail Account Here Or Click The Image Above

Normal completion time is within 24 hours or less.

There are two types of email accounts we offer, POP3 and IMAP

The basic difference is our IMAP accounts have unlimited storage and can sync between all of your devices. All message, folders, etc. on one device, automatically appear on all of your devices. A POP3 has a predetermined amount of storage and cannot be synced.

If You Are Using Your Web Browser

Login To Your Webmail Account Here - http://email.secureserver.net

If You Are Using Your MOBILE DEVICE, Use The IMAP/POP3 Settings Below

IMAP

Incoming mail server (IMAP) - imap.secureserver.net

Outgoing mail server (SMTP) - smtpout.secureserver.net

In addition to Web-Based Email, you can get your email through a desktop client or mobile device: 

iPhone

Android

Apple Mail

Microsoft Outlook

Here Are Your Gmail Settings

Pixel Xl 2 Video Setup

Pixel 2 Setup & Support

Pixel 2 Mail Settings Search Results

 

Gmail's Default SMTP Settings

  • Gmail SMTP server address: smtp.gmail.com
  • Gmail SMTP username: Your Gmail address (e.g. example@gmail.com)
  • Gmail SMTP password: Your Gmail password
  • Gmail SMTP port (TLS): 587
  • Gmail SMTP port (SSL): 465
  • Gmail SMTP TLS/SSL required: yes

How to access your gmail account

Sign into your gmail account at https://mail.google.com/

  1. Enter your username and password

 

iPhone/iPad settings

You can set up and use Workspace Email on your Apple mobile devices, including iPhone or iPad.

Before you start, you need to know your POP or IMAP Email Server Settings and ports. To find them, go to the Email Setup Center and write down the information that displays under Email Server Settings, including both the incoming and outgoing server settings.

  1. Tap Settings Tap Settings icon.
  2. Tap Wi-Fi and tap the toggle button to turn it off.
    Tap WiFi and tap the toggle to turn it off
  3. Tap the Settings button to go back to the Settings screen.
  4. On the Settings screen, tap the Accounts & Password option.
    Tap Accounts and Password
  5. Tap Add Account.
    Tap Add Account
  6. Tap Other.
    Tap Other
  7. Tap Add Mail Account.
    Tap Add Mail Account
  8. Enter your account details, and tap Next.
    Enter account details and tap next
  9. Tap IMAP or POP, depending on the type of account you use.

    Note: Not sure of your account type? See POP or IMAP: How do I know what type of account I have?

  10. Under New Account, enter your Mail Server Settings from the Email Setup Center.

    Note: Even though iOS labels the Outgoing Mail Server fields as Optional, you must enter them for your email to work correctly.

    Enter email account server details
  11. Tap Next. Your mobile device will begin verifying your settings. This may take several minutes.
  12. Tap Save.
  13. Turn your wifi back on in the Settings screen.
  14. Tap Mail to open the app.
  15. To test your account, compose an email and send it to yourself.

Note: As a courtesy, we provide information about how to use certain third-party products, but we don't endorse or directly support third-party products, and we're not responsible for the functions or reliability of such products. Third-party marks and logos are registered trademarks of their respective owners. All rights reserved.

More information

 

 

How to create an Internet favorite or bookmark

Your gmail account gives you access to uploading videos to youtube.com

A. If you have videos, instructions on how to upload videos to youtube are on this page.

B. How to view your site stats

  1. Sign in to your Analytics account.
  2. Navigate to a view in the property to which you added the tracking code. If you only recently added the tracking code to this property (website), it is likely that there will only be one view.
  3. Select the Reporting tab.
  4. Select Real-Time > Overview.

C. If you need a Paypal account for accepting payments online, sign up here.

D. Social Media Accounts

E. Protect your computer system with https://www.malwarebytes.com.

 

Affordable Web Sites offers live support for your current website project. We will complete any task requested by you during this LIVE session within the time frame allotted. These LIVE sessions are for those clients that DO NOT have ANY maintenance plans. Our rate is simple, it's just $1.00 per minute.

It's as simple as 1-2-3

1. You schedule the time you want to meet.
2. After we have connected for that meeting, you pay for that session.
3. We complete as much as we can during that 30 or 60 minute session.

Services includes any service that we provide within our company.

live support session

Q), I have a maintenance plan, do I have to pay extra for this service?
A). You have LIVE support that is included in your plan, review your plan to see how many sessions it includes.

Q), Who primarily is this service for?
A). Any existing client that want a variety of things done to their project at one time. If your request is more detailed and would take longer than a 45 minute LIVE session, we'll let you know in advance.

Q). How do I schedule an appointment?
A). Simple, either call 478-922-8979 or request an appointment here

Q). Do I prepay for this session?
A). NO, you pay within 5 minutes of the the time you connect with a tech. When you schedule a request, just include a brief summary of what will be done.

Q). What if the work I want to complete exceeds the time i have scheduled?
A). You have the option of extending the session(if no one is directly behind you) by paying for another session or choosing another LIVE session time.

 

Here Is A Sample Of A Malware Report

Once Received, We Automatically Troubleshoot and Remove

 

Call Us Today! 478-922-8979 For Your Free Initial Consultation

8:00am - 6:00pm Eastern Time U.S.