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Websites have become more complicated since we started in 1996. With the introduction of cloud services, increase malware and consolidated mail systems, it takes much more time to troubleshoot and/or correct any issue that may arise.

Effective July 4, 2024, after reviewing any request for service, all work is now prepaid before we will begin for projects that we are not hosting directly or do not have a monitor or maintenance plan. We will continue to provide free troubleshooting services and estimates for work requested.

For those projects without a hosting, monitoring or maintenance plan, providing support services is as easy as 1-2-3.

  1. You submit your request using the form below.

  2. After we review your request, we will notify you immediately what it will take to correct or complete your request.

  3. Submit payment.

Notes:

  1. 85% of all requests can be completed with the 1/2 hour minimum.

  2. We respectfully ask that you verify completed work within 48 hours.

Quick Answers

Read Before Submitting Request

How long does it take for you to reply after I submit my question?

We try to answer within 1- 24 hours.

How long do I have to confirm the completed work?

We'd like for you to confirm within 48 hours.

I have someone available to make changes to my project, can you provide them with instructions?

We can provide basic instructions at a rate of $60 per hour.

Word Press Theme and Plug ins needed.

  1. Divi Theme Builder

  2. Supreme Pro Plug In

How do I make a manual backup of my files?

You would to obtain your files from the hosting account provider we signed you up with or the company you had before you hired us. We use WSFTP Pro for PC or Transmit for Mac. Contact us below and we will tell you which hosting company your project is with.

Will my Word Press plug-ins that were installed work if I don't subscribe to a monitoring or maintenance plan?

Yes, they will continue to work as installed. However, they will not be updated.

Monitoring & Maintenance Services

We Offer Continuous Support

 

Call 478-922-8979 For Your Free Initial Consultation

M-F 10:00a - 6:00p est. Sat by Appt